Due to the perishable nature of our products, we cannot accept returns or exchanges on any food items that have been delivered or picked up from our store. We take the quality of our products seriously and strive to ensure that all orders are prepared and delivered with the highest level of care.
In the event that you receive an incorrect or damaged item, please contact us immediately so we can investigate the issue and provide a resolution. We may ask for a photo of the damaged item or incorrect order for verification purposes.
Refunds and Replacements:
If you receive a damaged or incorrect item, we will provide a replacement or refund at our discretion. In some cases, we may require the item to be returned to us for replacement.
Please note that refunds may take several business days to appear on your credit card or bank statement, depending on your financial institution's policies.
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been prepared or shipped, we may be able to cancel the order and issue a refund.
If the order has already been prepared or shipped, we cannot cancel the order or issue a refund.
If you have a scheduled pick up time and fail to show up, we cannot issue a refund.
We understand that unforeseen circumstances can arise, and we will make every effort to accommodate your needs. If you need to reschedule your pick up time, please contact us as soon as possible, and we will work with you to find a suitable alternative.
We appreciate your understanding and cooperation in adhering to our pick up policy. If you have any questions or concerns regarding this policy, please do not hesitate to contact us. Our goal is to provide you with the best possible service, and we will do everything we can to assist you.